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General FAQs
Safety is fundamental to our product development. We conduct extensive evaluations that exceed regulatory requirements to ensure the safety of every ingredient in our products. This rigorous four-step, science-based process aligns with standards set by regulatory bodies such as the US FDA and the EU, ensuring our products are safe for consumers. For additional product safety information and resources, please visit our website at: https://us.pg.com/product-safety/.
P&G has invested in non-animal test method development for decades and is partnering with leading international animal welfare organizations, academia, industry coalitions and policy makers to promote alternatives to using animals. By working together with our collaboration partners, we have achieved a great deal with over 40 countries now banning animal testing for cosmetics. In fact, P&G no longer animal tests any consumer product unless required by law, and we are committed to make animal testing obsolete. To learn more, please visit our website at: https://us.pg.com/cruelty-free/
Old Spice products are formulated with a variety of ingredients designed to cleanse, moisturize, and provide lasting fragrance. For specific concerns, such as sensitivity or allergies, we recommend checking the ingredient list on the packaging and visiting smartlabel.org for additional ingredient information.
For optimal results, apply Old Spice deodorant or antiperspirant to clean, dry skin. Hold the stick to your underarm, and swipe it across the skin several times for even coverage. Allow it to dry before dressing to avoid any transfer.
Choosing the right scent can be personal and subjective! We recommend trying out different Old Spice fragrances to see which one resonates with you. Our website often features scent profiles, and you can also check local retailers that may offer sample sizes or testers.
Old Spice products are widely available at major retailers, pharmacies, and online platforms. To find a specific product near you, visit the Shop at Retailers page to find a product on our website and then use the Select a Retailer tool once you've located the product. Alternatively, we suggest visiting your preferred online shopping site.
Decisions to discontinue products or introduce new ones are thought out very carefully. Consumer purchasing patterns and ongoing consumer research are taken into consideration when making such important decisions. We always want to bring you the latest innovations and sometimes this means we have to say good-bye to older or favorite products, especially if demand isn't high enough to keep making them. To share your concerns, please visit our Contact Us page.
We receive hundreds of requests each year from creators looking to partner with Old Spice. While we appreciate the interest and enthusiasm for our brand, we do not actively collect information for new partnerships due to the high levels of interest. If we see content from a new creator that we love, we will reach out via direct message on social media.
Deodorant only products have a shelf life of 24 months. After that period, a deodorant may lose effectiveness, fade in fragrance, or its texture could change.
OldSpice.com Order Support
To shop old spice bundles, place your order from our bundles page. You will receive an email confirming your order, including your billing and shipping addresses and charges. Once your order ships, a tracking number will be sent to you.
Orders begin processing as soon as they're submitted so we may not be able to change or cancel. If an order has already shipped we are unable to cancel. For further assistance, please contact our Customer Service Team.
Once your order ships, you'll receive an email that includes tracking information. It typically takes 8-10 business days for an order to arrive, but due to a high volume of deliveries and carrier delays, it's possible it may take a bit longer, up to 10-14 days. Please use the UPS tracking link in your shipping confirmation email to check the status of your order and allow a few extra days for the package to reach you.
If it has been more than 14 business days or your order shows as delivered but you cannot locate it, please contact our Customer Service Team.
Please contact our Customer Service Team for assistance.
We're sorry to see you go! Please contact our Customer Service Team for assistance.
Yes, creating an account is free, but it's not required for making purchases.
We accept VISA, MasterCard, Discover, and American Express.
For defective or incorrect items, contact customer service for a return authorization. You will not incur shipping costs for these returns.
You can return items within 30 days of shipment. Items must be unopened unless they are defective. See our shop policy page for more details on return policies.
Refunds will be issued to the original payment method, and processing may take time. Check with your credit card issuer for when it will appear.
We only ship within the 48 contiguous states of the United States and D.C. We do not ship to Alaska, Hawaii, or internationally.
Old Spice Clippership Club
The Old Spice Clippership Club loyalty program is free to join and rewards you for shopping with us. The more you spend, the more perks and rewards you unlock — simple as that!
To join, just create an account on our website. Once your account is set up, you're automatically enrolled and can start earning points right away. If you already had an account with us before, you need to go to the loyalty page and press the "Opt In" check mark to enroll in the program benefits.
If you already have an account, you can still enjoy shopping just like before. Joining our loyalty program is completely optional!
You'll earn points for every purchase and unlock rewards as you move up tiers. You can also earn extra points through activities like the ways to earn points tiles and weekly voting questions. The higher your tier, the more exclusive the perks!
For every dollar you spend, you earn a point. You can redeem them later for discounts, free product bundles, or gift cards to other merchants that carry our products. Higher tiers earn points faster.
Yes - all purchases made through our website count as long as you're logged into your account and have opted into the club.
When you return an item, the points earned from that purchase — and any spend that counted toward your tier — are deducted from your account.
It's based on how many points you have earned with us. The more you shop and interact with the program, the higher your tier. You can check tier thresholds anytime in your account. When you spend your points on perks, the points total going towards your tier does not decrease.
Once you've earned a tier, it's yours for good — you won't lose it.
Please contact our Customer Service Team for assistance.
Yes, creating an account is the first step to joining our Clippership Club! It helps us track your points and rewards so you can enjoy all the benefits.
Great news! If you already have an account, simply log in and you'll be redirected to our Clippership Club page to opt in. It's quick and easy!
There's no limit to how many points you can earn! The more you shop and participate, the more points you'll collect. So, keep enjoying your favorite products!
Your points are very versatile! Not only can you use points to receive dollars off your purchases, but points can also be used to redeem free products from us. Once you've earned enough points to unlock a free product, simply redeem it to receive a coupon code that lets you claim the item at checkout at no cost!
If your coupon code fails, double-check that it's entered correctly. If it still doesn't work, please contact our customer support team, and we'll be happy to help!
Points are tied to your account, so they can't be transferred to another user. You can share your rewards with friends and family when you redeem them!
Yes, your points will expire 12 calendar months after they were added to your account. Make sure to use your points for your purchases or redemptions before their expiration date to make the most of them.
Currently, our Loyalty Program is available only to U.S. residents.
If you have any issues, please contact our customer support team. They're here to assist you, and if needed, they can escalate your concerns to ensure you get the help you need!
You can easily track your points and rewards by logging into your account and navigating to your account profile. You'll see all your details there!
You can share referral codes with friends and family via their email address or by sending them a unique link that you can copy from the program. Once your friend creates an account with us, bonus points will be added to your account.
Voting is a fun challenge that let's you earn points every week by answering quick questions from us -- it's free, fun, and adds up fast!
You can earn a variety of rewards, including discounts and special offers!
Points are earned only for products purchased directly through our website at this time.
We love to celebrate our loyal customers, so members of the Bearglove Boss and Swagger Superstar tiers can expect a birthday surprise!
If you've added your birthday to your account, you'll receive a special gift with the details sent to your email if you’ve opted in to our marketing emails.
If you cancel your account, your points will be forfeited. We recommend using your points before making any changes to your account.